Help

1. Does my chocolate bar fit through the letter box?

The postal box is 4cm high which in a few cases has not been able to fit through standard letter boxes. If it can't fit and a delivery is missed, Royal Mail can redeliver or keep safe for collection.

2. How much is postage?

Postage is calculated by Royal Mail at checkout and is dependent on where it will be going. You can choose either first-class or second-class postage. International is also available.

3. When will my order arrive?

Each bar of chocolate is individually made to order and can take up to 4 days to arrive depending on the type of postage bought. They are made to order to ensure the chocolate is as fresh as possible to get the maximum eating pleasure.

4. Where do you deliver?

We deliver to anywhere in the UK. We also deliver to Europe and America currently.

5. What colours do you use?

The colours used and their E numbers are -

E120 red (non-vegan), E171 silver/white, E172 bronze, matcha green tea powder, E133 blue. These are likely to change as more natural plant-based colours come on the market.

6. How big are the chocolate bars?

The chocolate bars are large weighing in at 300g for the smallest size. They are thick too, so mind your teeth biting into them! They are so big because firstly you get a good amount of chocolate and secondly, they survive the postage system well without breaking 99% of the time. If your chocolate bar arrives broken, we can only apologise. As good as the postage system is, it's out of our control unfortunately and this can sometimes happen. However, the bars are designed to be sturdy and the packaging is carefully selected to protect the chocolate as much as possible. So, if your chocolate arrives in 1000 bits, get in touch, we are here to help!

7. Do you make custom made bespoke chocolate bars?

Unfortunately, we can't offer custom made chocolate bar designs per individual orders as the costs would be too high, however if you want to order at least 50 of them, then yes! Get in touch to discuss your requirements. 

8. Do you sell wholesale?

Right now we don't, our production facility is just too small to keep up with demand for mass produced chocolate bars. However, this may change in the future.

9. Is your chocolate vegan?

Our dark chocolate is vegan and it has its own tempering machine to ensure no dairy from our milk chocolate can cross contaminate. Our chocolate moulds are also separate for milk and dark chocolate use. 

10. You didn't answer my question!

Please email your questions to -

info@darkedgechocolate.com